Shipping and Returns
Shipping Policy
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Free shipping: We offer free shipping to the USA.
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Order processing: Once payment is confirmed, your order will be processed within 1 to 3 business days before being shipped.
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Estimated delivery time: Delivery typically takesapproximately 10 to 15 business days (this may vary depending on the region and logistics).
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Tracking: When your order has shipped, you will receive a tracking number to track your shipment.
Customs and import taxes
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For international purchases, taxes, duties, or customs fees may apply according to local regulations. These charges, if applicable, are the customer's responsibility.
Returns and refunds
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We do not accept physical returns to international suppliers. If you need to process a return, please contact us and we will provide you with the procedure and return address (if applicable).
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Refunds or replacements for shipping issues: If your order arrives damaged, incomplete, or incorrect, or if there is a delay attributable to shipping, we will help you find a solution (replacement or refund, as appropriate).
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If the tracking shows "delivered," you may need to provide proof of non-delivery issued by the postal service or carrier to process a refund.